This policy applies to payments made to Siji Technologies Pvt. Ltd. for our software products, custom development and journal publishing services. Our services are digital and delivered online; no physical goods are shipped.
1. Software subscriptions (SchoolOS, OrbitHR and similar)
- Cancellation: you may cancel at any time by emailing help@juria.in / sijifintech@gmail.com. Cancellation takes effect at the end of the current paid billing period, and you keep access until then.
- Refund window: if you cancel within 7 days of your first payment and have not started live use of the product, you are eligible for a full refund.
- After that window, fees for the current billing period are non-refundable, and no refund is given for unused time in a period already started.
- Set-up, onboarding and data-migration fees are non-refundable once the work has begun.
2. Custom software development
- Payments are made in advance or by milestone, as stated in your quotation.
- If you cancel before work begins, we refund the amount paid, less any payment-gateway charges we cannot recover.
- If you cancel after work has begun, we refund only the portion of an advance that covers work not yet started. Completed and delivered milestones are non-refundable.
- If we are unable to deliver what was agreed in the quotation, we will either correct it at no extra cost or refund the fee for the undelivered portion.
3. Research journal publishing services
- Fees paid for journal set-up, hosting or publication services are refundable in full if you cancel before we begin work on your order.
- Once work has begun (for example, platform configuration, article processing, typesetting or DOI/ISSN-related processing), fees for the work done are non-refundable.
- If an article or service is not delivered because of an error on our side, we will complete it or refund the fee for that item.
4. Failed, duplicate or incorrect payments
- If money was debited but the order or service was not confirmed, or if you were charged more than once for the same order, the extra or unconfirmed amount will be refunded to your original payment method.
- Please email us with your transaction reference so we can verify it quickly.
5. How to request a cancellation or refund
- Email help@juria.in / sijifintech@gmail.com from your registered email address, or call 7002049025.
- Include your name, organization, the service purchased, the payment date, the amount and the transaction ID.
- We will review your request and reply with our decision within 3 business days.
6. Refund processing time
Approved refunds are issued to the original payment method (card, UPI, net banking or bank account) within 5–7 business days of approval. Your bank or card issuer may take additional time to show the credit in your account.
Refunds are not available for services already fully delivered, or where a request is made after the periods stated above. Nothing in this policy limits any rights you have under applicable consumer-protection law.
Contact
Siji Technologies Pvt. Ltd.
Rupahi Town, Rupahi, Nagaon, Assam, PIN- 782125
Email: help@juria.in / sijifintech@gmail.com · Phone: 7002049025